Change & Problem Manager (m/f/n)

Department : IT | Location : Luxembourg | Contract : Permanent | Job Requisition N°20106

Your tasks

•    You review, assess, prioritize, and coordinate standard, normal, and emergency changes
•    You facilitate Change Advisory Board (CAB) meetings and maintain change calendars
•    You develop and maintain change management policies, procedures, workflows, and KPIs
•    Lead the Problem Management process to identify and eliminate root causes of incidents. 
•    You conduct root cause analysis (RCA)
•    You coordinate post-incident reviews and major incident problem investigations
•    You track corrective and preventive actions through to completion
•    You analyze incident trends and recurring issues to reduce operational risk and service degradation
•    You collaborate with technical teams to implement permanent solutions and stability improvements
•    You communicate effectively with technical and non-technical stakeholders. 
•    You provide executive-level reporting on operational risks and service quality trends.
•    On top, there will be an admin role to create, follow PR (Purchase requisitions) for the department including reception of invoices
•    You follow up on industry innovations and latest trends

Your profile

•    You hold a university degree in Information Technology/Computer Sciences, Project Management or equivalent
•    You have at least 2 years of experience in a similar role
•    An ITIL foundation certification will be considered an asset
•    Excellent interpersonal skills, team spirit and a high willingness to discover and promote new technologies and solutions within the energy domain
•    Understanding of Azure and/or M365 environments and on-premises Microsoft & Linux based servers, Network/Security technologies
•    You are proactive, curious, flexible and you collaborate with others to solve incidents
•    Highly effective verbal and written communication skills in English and French. The knowledge of German and/or Luxemburgish will be considered as an advantage

What we offer

•    The opportunity to join a Group that actively shapes the energy transition in Luxembourg and the Greater Region
•    A multicultural and international working environment that encourages diversity and inclusion 
•    A competitive salary with many additional benefits (e.g. pension plan, additional health insurance, free parking, company restaurant, meal vouchers, car allowance, etc.)
•    Continuous learning and development career path adapted to the needs of each employee
•    Hybrid working mode with the possibility to work from home and 34 days off per year

For external applications, a recent copy of the police record will be requested if you are invited for an interview.