Agent Data Quality CSC (m/f/n)

Department : Sales | Location : Esch-sur-Alzette | Contract : Permanent | Job Requisition N°19865

Your tasks

• You provide support to CSC agents on quality issues and complex customer requests

• You share accurate, valid and complete data to internal interlocutors related to customer satisfaction, sales processes, MaCo process and other related topics

• You collaborate with the Business Process Expert and participate in data quality activities to exchange, share, communicate the made observations

• You ensure regular analysis of all exception cases (BPEM, Contract Management, Welcome Letter, Goodbye Letters, SEPA…) to be processed manually

• You detect and assist in the correction of erroneous data

• You propose process improvements based on your analysis

• You participate in improvement projects and test sessions (CRM, Digital onboarding, Customer portal, NEDP- and MaCo-platform etc.)

• You prepare internal reports concerning different kinds of data (reading estimates, invoice adjustments, energy metering and instalment adjustments, BPEM cases by department, PDOC cases, network costs)

• You meet service level targets to improve and harmonize the level of service provided to our customers

• You ensure compliance to communication procedures, guidelines, and policies

• You regularly report to the Team Leader Data Quality on achievements and blocking points, challenges, and issues

Your profile

• You hold a general secondary school-leaving diploma or significant experience

• You ideally have a previous working experience in customer service

• You have an analytical mindset, are detail-orientated and result-driven

• You have excellent verbal and written communication skills in Luxembourgish, French, German and English

What we offer

“Together we build the future of Luxembourg’s energy transition”

• The opportunity to join a Group that actively shapes the energy transition in Luxembourg and the Greater Region

• A multicultural and international working environment that encourages diversity and inclusion

• A competitive salary (end of career E8) with additional benefits (e.g. pension plan, additional health insurance, meal vouchers, free parking, company restaurant, etc.)

• A significant stability of employment and the possibility to evolve within the Group

• Continuous learning and development career path adapted to the needs of each employee

• Hybrid working mode with the possibility to work from home

For external applications, a recent copy of the police record will be requested if you are invited for an interview.