Change & Problem Coordinator (m/f/n)

Department: IT | Location: Luxembourg | Contract: Permanent | Job Requisition N°20171

Your tasks

• You review, assess, prioritize, and coordinate standard, normal, and emergency changes
• You facilitate Change Advisory Board (CAB) meetings and maintain change calendars
• You develop and maintain change management policies, procedures, workflows, and KPIs
• Lead the Problem Management process to identify and eliminate root causes of incidents.
• You conduct root cause analysis (RCA)
• You coordinate post-incident reviews and major incident problem investigations
• You track corrective and preventive actions through to completion
• You analyze incident trends and recurring issues to reduce operational risk and service degradation
• You collaborate with technical teams to implement permanent solutions and stability improvements
• You communicate effectively with technical and non-technical stakeholders. 
  You provide executive-level reporting on operational risks and service quality trends.
  On top, there will be an admin role to create, follow PR (Purchase requisitions) for the department including reception of invoices
  You follow up on industry innovations and latest trends

Your profile

• You hold a university degree in Information Technology/Computer Sciences, Project Management or equivalent
• You have at least 2 years of experience in a similar role
• An ITIL foundation certification will be considered an asset
• Excellent interpersonal skills, team spirit and a high willingness to discover and promote new technologies and solutions within the energy domain
• Understanding of Azure and/or M365 environments and on-premises Microsoft & Linux based servers, Network/Security technologies
• You are proactive, curious, flexible and you collaborate with others to solve incidents
• Highly effective verbal and written communication skills in English and French. The knowledge of German and/or Luxemburgish will be considered as an advantage

What we offer

• The opportunity to join a Group that actively shapes the energy transition in Luxembourg and the Greater Region
• A multicultural and international working environment that encourages diversity and inclusion
• A competitive salary with many additional benefits (e.g. pension plan, additional health insurance, private parking, company restaurant, meal vouchers, car allowance, etc.)
• Continuous learning and development career path adapted to the needs of each employee
• Hybrid working mode with the possibility to work from home and 34 days off per year

For external applications, a recent copy of the police record will be requested if you are invited for an interview.