Business Performance Expert (m/f/n)

Department: Customers, Innovation & Digitalisation | Location: Luxembourg | Contract: Permanent | Job Requisition N°20146

Your tasks

• You analyse, optimise and continuously improve end-to-end business processes using Process Management and Process Mining tools
• You identify process improvement opportunities and implement automation solutions, including RPA, to enhance efficiency and performance
• You develop dashboards, reports and KPIs to monitor process performance, data quality and business results
• You manage process improvement initiatives from business case definition through implementation, ensuring alignment with business objectives
• You support business stakeholders in modelling, documenting and maintaining business processes and other relevant documentation
• You provide training and coaching on Process Management, Process Mining to ensure successful adoption
• You collaborate with business, IT and project teams to deliver sustainable process improvements
• You define and implement modelling conventions
• You ensure application ownership of following tools : Process management, Process mining

Your profile

• You hold a Master's degree in Business, Information Systems, Engineering or a related field
• You have at least 5 years of experience in Process Management, Business Process Improvement, Process Mining or a similar role
• You demonstrate strong analytical skills and enjoy transforming data into actionable business insights
• You are familiar with process modelling, performance management, reporting tools, and ideally process automation (RPA)
• Knowledge/Certifications in Project Management, Design Thinking and LeanSixSigma is considered as an advantage
• You communicate effectively with both business and technical stakeholders and enjoy working in a collaborative environment
• You are fluent in English and have a good command of French and/or German and/or Luxembourgish

What we offer

• The opportunity to join a Group that actively shapes the energy transition in Luxembourg and the Greater Region
• A multicultural and international working environment that encourages diversity and inclusion
• A competitive salary with many additional benefits (e.g. pension plan, additional health insurance, private parking, company restaurant, meal vouchers, car allowance, etc.)
• Continuous learning and development career path adapted to the needs of each employee
• Hybrid working mode with the possibility to work from home and 34 days off per year

For external applications, a recent copy of the police record will be requested if you are invited for an interview.