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Service and Process Manager (m/f/gn)

Department:     Energy Business IT
Location:          Esch-sur-Alzette (Luxembourg)
Contract:          Permanent contract; full time



Your tasks 


  • You maintain and further improve a defined service catalog at the Enovos level
  • You analyze the provided service quality and verify with negotiated SLA’s (Service-Level Agreement), monitor and report on breaches of the SLA
  • You verify that the agreed commitments for delivery on releases are in place in terms of release manager
  • You drive all services transition for service go live and manage all transition activities
  • You use Jira, Confluence, Git and Service Desk kind of tools for managing your responsibility
  • You participate in the monthly project program offices and have an overall view for the committed delivery and planned resources
  • You prepare monthly report about support activities, and weekly dashboard with key performance indicators



Your profile


  • You hold a University Degree in Computer Science, Computer Engineering, Science, Mathematics or equivalent 
  • You have a minimum of two years of experience in a similar role
  • You are experienced in agile project management approaches like Scrum 
  • You have demonstrated ability for complex problem analysis and resolution 
  • You are capable of programming, testing, and deploying applications
  • You have experience with CI/CD process
  • Highly effective verbal and written communication skills in English. A good knowledge of German and/or French will be considered as an advantage



What we offer


  • Modern workplace in a changing and challenging energy business environment in the heart of Greater Europe
  • Highly international and cross-cultural working environment
  • A satisfying working environment with a culture of appreciation, flat hierarchies and open-door policy
  • Diverse development opportunities and a lot of room for professional and personal development
  • Additional benefits as being a part of a larger organization



A certified copy of your diploma as well as a recent copy of your criminal record will be requested after the first interview.

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