Innovation & Digitalization Analyst - Customer Portals & Apps (m/f/n)

Department: Sales | Location: Esch-sur-Alzette | Contract: Permanent | Job Requisition N°18633

Your tasks 

 
•    You participate in (and lead when applicable) digitalization initiatives, products and/or concepts in the Sales Business Unit, mainly focusing on Customer Portals, Digital & Salesforce initiatives
•    You continuously improve on our online channels and customer portals
•    You oversee the overall customer experience, and new functionalities development for our online portals and apps
•    You document and improve existing processes and deliver clear analysis documents, establishing yourself as interface between business and IT teams
•    You establish yourself as a change agent and ease the optimizations’ acceptation across the impacted operational functions and stakeholders
•    You participate actively in the BU Sales’ products and services management activities, including post-deployment support, management of providers and continuous improvement

Your profile

•    You hold a master’s degree in Business Administration, Economics, Engineering or similar
•    You ideally have a previous working experience in the energy sector or in consultancy 
•    You have worked on projects related with the Salesforce ecosystem and/or Data Analytics 
•    You have a direct experience in managing transactional websites/portal projects/apps
•    You are focused on customer needs and result-driven
•    You show creativity, motivation, and eager to learn with a high sense of attention to details 
•    You have excellent verbal and written communication skills in English and French. A good knowledge of Luxembourgish will be considered a plus.

What we offer

“Together we build the future of Luxembourg’s energy transition”

•    The opportunity to join a Group that actively shapes the energy transition in Luxembourg and the Greater Region
•    A multicultural and international working environment that encourages diversity and inclusion 
•    A competitive salary with additional benefits 
•    A significant stability of employment and the possibility to evolve within the Group
•    Continuous learning and development career path adapted to the needs of each employee 
•    Hybrid working mode with the possibility to work from home

For external applications, a recent copy of the police record will be requested if you are invited for an interview.