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Account Manager - Energy Producers and Electromobility Services (m/f/gn)

Department:     Sales Luxembourg
Location:          Esch-sur-Alzette (Luxembourg)
Contract:          Permanent contract; full time

 


Your tasks 

 

  • You act as Service Frontline to customers in the context of energy producer accounts as well as electromobility services by responding to general customer questions
  • You manage new contracts of energy producer installations, i.e. purchasing of energy in the context of regulated and non-regulated tariffs via MaCo
  • You update customer contracts and activations in case of change of property of existing installations towards 
  • You follow-up on the payments raised towards customers in the context of remuneration of delivered energy
  • You manage all customer tickets/questions/claims related to ongoing contracts any payments and find solutions
  • You activate enodrive cards and services for new and existing customers
  • You contact customers and interact with D&C team in case of payment issues
  • You ensure daily management of the general customer portfolio with main objective to maintain existing customer base in a competitive market by excellent customer servicing
  • You collaborate with our customer service centres and the energy producer account and electromobility services team, ensuring proper knowledge transfer 

 


Your profile

 

  • You hold a general secondary school diploma 
  • You have a first experience in a similar position
  • An experience in the energy sector will be considered as a strong asset
  • You are result-oriented, and you have an analytical mindset
  • You have good negotiation and communication skills
  • You are a team player and collaborate easily
  • Good verbal and written communication skills in English, German, French and Luxembourgish

 


For external applications, a certified copy of your diploma as well as a recent copy of your criminal record will be requested after the first interview.
 


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