Account Manager (m/f/n)

Department: Sales| Location: Esch-sur-Alzette| Contract: Permanent | Job Requisition N°19780

Your tasks 

• You ensure a key role as frontline to professional, communal and institutional customers
• You manage the “Serviceline Pro” customer contact channels
• You answer all invoice related questions to customers and coordinate with the Billing team
• You contact customers and interact with D&C team in case of payment issues
• You proactively sell products to clients in the attributed client portfolio
• You manage all general customer movements and changes
• You ensure daily management of the general customer portfolio and maintain existing customer base in a competitive market by excellent customer service
• You perform sale activities such as promoting products and services, proposing appropriate tariffs, presenting offers and preparing reports
• You guarantee data consistency in the respective internal and external CRM and Billing tools to allow adequate reporting

Your profile

• You hold a general secondary school diploma
• You are customer focused and have good negotiation skills
• You have a first experience in a similar position
• An experience in the energy sector will be considered as a strong asset
• You are result-oriented, and you have an analytical mindset
• Team player with excellent interpersonal skills and a high degree of self-motivation and flexibility
• Good verbal and written communication skills in English, German, French and Luxembourgish

What we offer
 

• The opportunity to join a Group that actively shapes the energy transition in Luxembourg and the Greater Region
• A multicultural and international working environment that encourages diversity and inclusion
• A competitive salary with many additional benefits (e.g. pension plan, additional health insurance, meal vouchers, free parking, company restaurant, etc.)
• Continuous learning and development career path adapted to the needs of each employee
• Hybrid working mode with the possibility to work from home and 34 days off per year
   

For external applications, a recent copy of the police record will be requested if you are invited for an interview.