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IT Admin & Support for end-users (m/f/gn)

Department:     IT
Location:          Merl (Luxembourg)
Contract:          Permanent; full time 


Your tasks


  • You act as Level 2 support on escalation from Level 1 to solve complex incidents and provide Level 1 support in case of overflow of activities
  • You provide daily reporting activities to the IT Support Coordinator
  • You daily support end-users in standard services (standard requests and incidents)
  • You support resolution of any kind of support request
  • You perform system monitoring to proactively identify operational issues and system management activities
  • You act on production Servers/Environment in an analysed, controlled and risk aware manner
  • You maintain information systems components efficiency according to defined procedures and service levels
  • You support other Group IT entities on daily management of systems
  • You help end-users in their use of standard services and applications 
  • You implement solutions for our business and our IT infrastructure
  • You provide high quality support for any kind of incident
  • You ensure all operational procedures, monitoring and support procedures are up-to-date and executed as required
  • You guarantee an efficient incident management, meaning incident resolution under the SLA



Your profile


  • You hold a bachelor’s degree or an equivalent diploma in IT
  • You have a minimum of 2 years of experience in a similar function
  • An ITIL certification is preferable
  • You have good communication and analytical skills
  • You are results oriented, resistant to stress and user oriented
  • You are proactive, curious, flexible and you collaborate with others to solve incidents/ problems 
  • You have good oral and written skills in French and English. The knowledge of German and/or Luxembourgish is considered an asset. 



A certified copy of your diploma as well as a recent copy of your criminal record will be requested after the first interview.

Stellensegment: Information Systems, Administrative Assistant, Technology, Administrative